Refund Policy

Last updated: April 3, 2023

Thank you for shopping at LevelAccessGateway. If you are not entirely satisfied with your purchase, we're here to help. Below is our refund policy, which applies to all food and beverage items purchased through levelaccessgateway.sbs.

Returns

Due to the perishable nature of our products, we generally cannot accept returns. However, if you have received an incorrect or defective item, please contact us at +39 06 1234 5678 so we can evaluate the issue and make it right.

Refunds

Once we receive your complaint, we will inspect it and notify you that we have received your request. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We also reserve the right to offer either a full or partial refund based on the circumstances of the case.

Exchanges

If your order is incorrect, you may request an exchange for the item you intended to purchase. Please contact us at +39 06 1234 5678 to arrange an exchange. Exchanges must be requested within 2 hours of order delivery time as indicated on your delivery receipt.

Cancellations

If for any reason you wish to cancel your order, please do so within 10 minutes of placing the order. Orders that have already been prepared or are en route for delivery cannot be cancelled.

Shipping

You will be responsible for paying for your own shipping costs for returning your item, if required. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Non-Refundable Items

Certain items are non-refundable, such as custom orders or special promotions indicated at the time of purchase. Additionally, we do not refund for preferences in taste or order mistakes made by the customer at the time of purchase.

Contact Us

If you have any questions on how to return your item to us or about our refund policy, please contact us at +39 06 1234 5678.

How to Request a Refund or Exchange

1. Contact us at +39 06 1234 5678 stating that you would like a refund or exchange, along with your order number and the reason for the request.
2. Provide any supporting evidence, such as photos of incorrect or damaged items.
3. Wait for our instruction for the next steps.

Address for Returns (if applicable)

LevelAccessGateway, 00184, Italy, Rome, Pizza Street 5

Your satisfaction is our number one priority, and we will do our best to provide you with prompt and attentive service. Thank you for choosing LevelAccessGateway for your dining experience.